Shipping & Delivery

At Salon Store (salonstore.pk), we are committed to delivering authentic professional salon products to our customers safely and efficiently across Pakistan. Please read our shipping and delivery policy to understand how we process and deliver your orders.

1. Shipping Coverage

  • We deliver all across Pakistan, including major cities and remote areas.
  • Delivery services are provided through trusted courier partners.

2. Order Processing Time

  • Orders are processed within 24–48 hours after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

  • Major Cities (Lahore, Karachi, Islamabad, etc.): 3-4 business days
  • Other Cities & Remote Areas: 3-7 business days
  • Delays: Delivery times may vary due to courier issues, weather conditions, or public holidays.

4. Shipping Charges

  • Standard Shipping: Charges vary based on location and order weight (calculated at checkout).
  • Free Shipping: Available on orders above a specific amount (as per ongoing promotions).
  • Weight-based: Contact us on WhatsApp for more details

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp.
  • You can track your order using the courier’s tracking system.

6. Cash on Delivery (COD)

  • COD is available in Lahore only.
  • Lahore – Orders above Rs 10,000 will only be processed with advance payment of 50% (Bank Deposit).
  • Other cities: Advance payment via Bank Transfer is required for orders outside Lahore
  • If the amount is not transferred within 2 days, your order will be cancelled without any notice.
  • Customers must pay the full amount to the delivery rider before receiving the package.

7. Urgent Delivery

Need your order urgently? Customers in Lahore can contact our team via WhatsApp to inquire about urgent delivery options. Our team will assist you with the available options and guide you accordingly. Please note that urgent delivery is subject to product availability and confirmation by our team.

8. Delivery Delays

While we aim to meet the stated delivery timeframe, delays may occasionally occur due to courier service issues, high order volumes, public holidays, or circumstances beyond our control. We appreciate your patience and understanding in such situations.

9. Failed Delivery Attempts

  • If a delivery attempt fails due to an incorrect address or customer unavailability, the courier may reattempt delivery.
  • If the order is returned to us due to non-receipt, the customer must pay additional shipping charges for re-delivery.

10. Damaged or Missing Items

  • If your order arrives damaged, defective, or incomplete, report it immediately.
  • Contact us via WhatsApp (03004808507) with pictures of the product and packaging for assistance.

11. Order Cancellations & Changes

  • Orders can only be cancelled or modified before shipment. Once shipped, cancellations are not possible.
  • We have the right to refuse or cancel any order without any reason or due to customer history of orders in the past.

12. Contact Us

For shipping-related inquiries, contact us at:
📞 WhatsApp: 03004808507

By placing an order on salonstore.pk, you agree to the terms of this Shipping & Delivery Policy.

Thank you for choosing Salon Store for your professional salon needs. We appreciate your trust and look forward to serving you.

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